Shipping policy

At Zootify, we aim to make your shopping experience simple and reliable. This Shipping Policy explains how we process and deliver orders placed through the Zootify website.

Zootify is operated by TRose Enterprises LLC, located at:

75 E 3rd ST
Sheridan, WY 82801
USA

Order Processing

Orders are generally processed within 1–2 business days after the order is placed.

Orders placed on weekends or US holidays may begin processing on the next business day.

Processing times may be longer during major promotions, product launches, holidays, or periods of unusually high order volume.

Standard Delivery

Our standard estimated delivery time is 3–7 business days after the order has been processed and shipped.

Delivery estimates are estimates only and are not guaranteed delivery dates unless expressly stated otherwise at checkout.

The estimated delivery date shown at checkout, if different from the general timeframe above, will govern the applicable order.

International Shipping

At this time, Zootify ships only to addresses within the United States. We do not currently offer international shipping.

Shipping Charges

Applicable shipping charges, if any, will be displayed at checkout before the customer completes the purchase.

From time to time, Zootify may offer free shipping promotions or other shipping incentives. Such offers may be subject to additional terms.

Tracking

Once your order has shipped, we will provide tracking information to the email address associated with your order, where tracking is available.

Tracking information may take some time to become active after the shipment is handed to the carrier.

Delays

Delivery may occasionally be delayed because of circumstances outside our reasonable control, including carrier delays, weather, natural disasters, transportation disruptions, customs or regulatory issues, incorrect delivery information, or unusually high order volumes.

If we learn that we will not be able to ship an order within the timeframe represented at the time of purchase, we will provide the applicable notice and options required by law, which may include an opportunity to accept the delay or cancel the order for a refund. 

Incorrect Shipping Address

Customers are responsible for providing an accurate and complete shipping address.

If an order has not yet shipped, please contact us as soon as possible at support@zootify.com.

We will make reasonable efforts to update the address before shipment, but we cannot guarantee that changes can be made after an order has entered the fulfillment process.

If an order is shipped to an incorrect address provided by the customer, additional shipping charges may apply to resend the order.

Lost or Stolen Packages

Once an order has been delivered to the shipping address provided by the customer, Zootify is generally not responsible for packages that are subsequently lost or stolen.

If tracking indicates that a package was delivered but you cannot locate it, please first check with household members, neighbors, building management, and the carrier.

Please contact us at support@zootify.com if you need assistance investigating a delivery issue.

Multiple Shipments

An order may be shipped in multiple packages depending on product availability, fulfillment requirements, or warehouse location.

If an order is split into multiple shipments, separate tracking information may be provided.

Contact

For shipping questions, contact:

support@zootify.com