Refund policy
RETURNS AND REFUNDS POLICY
We want you to be satisfied with your Zootify purchase. If you need to return an eligible product, the following policy applies.
10-Day Return Window
Eligible products may be returned if the return is initiated within 10 days from the date of delivery.
Products must generally be unused, undamaged and returned in their original condition, with original packaging and included accessories.
Non-Returnable Products
The following products are generally not eligible for return:
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Sale or promotional items identified as non-returnable at the time of purchase
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Opened or used mobile covers
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Opened or used screen guards
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Products marked as final sale
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Products that have been used, damaged, altered or modified after delivery
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Products that are otherwise identified as non-returnable on the product page
Nothing in this policy limits any rights or remedies that cannot legally be excluded under applicable law.
Return Shipping Fee
For eligible standard returns, Zootify may provide a return shipping label.
An $8 return shipping fee will be deducted from the customer's refund when a Zootify-provided return label is used.
Defective, Damaged or Incorrect Products
If you receive:
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A defective product;
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A damaged product; or
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A product that is materially different from the product you ordered,
please contact support@zootify.com as soon as reasonably possible.
Where the issue is confirmed to be attributable to Zootify or the applicable carrier/fulfillment process, Zootify will cover applicable return shipping costs and provide an appropriate remedy.
How to Request a Return
Contact support@zootify.com with:
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Order number
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Product name
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Reason for return
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Photographs or other information where reasonably necessary
You may also initiate a return through the account you created on our website.
Zootify will provide return instructions where the return is approved.
Return Deadline
Once a return has been approved, the customer must send the product back within the timeframe specified in the return instructions.
Refunds
Once the returned product is received and inspected, an approved refund will generally be issued to the original payment method.
Approved refunds are generally processed and issued within 5–7 business days after Zootify receives and inspects the returned product.
The time required for the refund to appear in the customer's account may depend on the payment provider or financial institution.
Original Shipping Charges
Original shipping charges are non-refundable, except where required by applicable law or where the return results from an error attributable to Zootify.
Sale Items
Products expressly identified as non-returnable sale or promotional items are not eligible for return.
Warranty Claims
A product defect that arises outside the applicable return period may be handled under Zootify's separate Warranty Policy, if the product carries a warranty.
Return Abuse
Zootify reserves the right, to the extent permitted by law, to restrict or refuse returns where there is evidence of fraudulent, abusive or repeated misuse of the return policy.
Contact
support@zootify.com
EXCHANGE POLICY
Last Updated: September 2026
Zootify accepts exchanges for eligible products, subject to availability and the conditions below.
Exchange Period
Exchange requests must be initiated within 10 days from the date of delivery.
Exchange Conditions
The product must generally be:
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Unused;
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Undamaged;
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In original condition;
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In its original packaging; and
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Returned with applicable accessories.
Products excluded from returns are also generally excluded from exchanges.
Exchange Shipping Fee
A customer-requested exchange is subject to an $8 shipping fee.
The fee must be paid by the customer unless the exchange is required because Zootify sent the wrong product or the product was defective or damaged.
No Instant Exchanges
Zootify does not currently offer instant exchanges.
The original product must generally be returned and processed before the replacement is shipped.
Product Availability
All exchanges are subject to product availability.
If the requested replacement is unavailable, Zootify may offer an alternative solution, including a refund where appropriate.
Price Differences
If an exchange involves a different-priced product, Zootify may require payment of any applicable difference or provide an appropriate adjustment where the replacement product is lower priced.
Specific price adjustments will be communicated during the exchange process.
Contact
support@zootify.com